Payment & Absence Policy

Program Overview

 

Our program is a continuous program. Therefore, once you have signed up for lessons, you will stay enrolled until you inform us that you are discontinuing lessons. If you are planning on discontinuing lessons, you must notify us by email at office@raleighswimschool.org or by phone at (919)651-3474 (2) weeks before the desired final lesson. You will receive an email confirming the cancellation of your lessons. If you do not receive an email confirmation, please contact us to confirm your cancellation.

 

There will be no refunds for a missed lesson. If there is an emergency absence(eg. death in the family, COVID, etc.) please contact us at your earliest convenience to discuss excusing your absence. Please do not ask us to make any exceptions. We reserve the right to change or cancel any class that does not fill. We will charge your card on file on the 1st of each month. Tuition will be prorated if there are fewer than 4 classes on a given month (holidays). If classes are cancelled by Raleigh Swim School you will receive a credit to your account for the cancelled class reflected on next months tuition. 

 

If the card on file is declined to us for any reason; payment is due at or before your next lesson. On the 10th of each month, we will review any outstanding payments and your account will incur a $10/day late payment fee starting on the 1st of the month. There are no exceptions to this policy. We reserve the right to remove a student from a class due to non-payment. We reserve the right to change or cancel any class at any time. 

 

Tuition, Absences & Makeups


 

There will be a one-time registration fee of $30 per student enrolled in our swim program (Max $50 per family). Tuition rates may change depending on location, class size, etc. 

 

Students may attend makeup lessons by recording absences in the portal and scheduling a makeup lesson through the app.

 

Private lesson swimmers may schedule (1) private makeup lesson each quarter. All remaining makeup lessons will need to be completed in a group lesson of the same age and skill level.

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Semi-Private lesson swimmers may schedule (1) semi-private makeup lesson each quarter. All semi-private lesson makeups must be done with all students enrolled in the class. If 1 of 2 students is unable to attend the makeup lesson the other swimmer will need to complete their makeup in a group lesson of the same age and skill level.

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Group lesson swimmers may schedule unlimited makeup lessons in any group lesson with an opening of their age and skill level. 

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Please do not ask us to make any exceptions. We reserve the right to change or cancel any class that does not fill. If you know of a future absence, please notify us through your parent portal. If you know in advance that your child will miss a number of lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. If you suspend your lessons for any reason, we cannot guarantee the same swim schedule or instructor when you are ready to return. We will do our best to accommodate you; however, some instructors and certain hours are difficult to get.